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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

Can not sign in. Authenticator not receiving notification

Hi,   Does anyone have any suggestion, how can I sign in to PBI service. My phone broke and new phone is not receiving any notifications about the sign in. Also the code it generates is too long 8 ...
Need Help
  • v-luwang-msft's avatar
    v-luwang-msft
    4 years ago

    Hi Anonymous ，

    Is the login method you are using the email password plus cell phone verification code? Check whether the cell phone verification code is filtered by cell phone related settings.

     

     

    Best Regards

    Lucien

v-luwang-msft's avatar
v-luwang-msft
Icon for Community Support rankCommunity Support
4 years ago

Hi Anonymous ，

Is the login method you are using the email password plus cell phone verification code? Check whether the cell phone verification code is filtered by cell phone related settings.

 

 

Best Regards

Lucien

pmvidwans's avatar
pmvidwans
New Member
3 years ago

Hi Lucien,

 

I am locked out of my PowerBI Pro account.

 

 

I had setup Authenticator App as the only way for secure sign-in, and following a reset hard-reset of the phone, I lost the accounts from the app & its control.

 

 

Now when I try to sign-in, it asks for Authenticator App Code or verification through notification on the app, but since the app is not configured any more for the account, I am pretty much locked out.

 

 

I am a single /individual user, and don't have any administrator or admin managing the account.

 

 

Kindly Help!.

 

 

Thanks


P