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daniel-thetaz's avatar
daniel-thetaz
New Member
5 years ago
Solved

CQD Teams Auto Attendant & Call Queue Historical Report Template

Hello, I'm a total beginner with PowerBi, sorry in advance about that.   My boss asks me to find something to make reports for Auto-Attends, Call queues and Call Agents in Microsoft Teams. I foun...
Need Help
  • v-angzheng-msft's avatar
    v-angzheng-msft
    5 years ago

    Hi, daniel-thetaz 

     

    I think it may not be your problem, you may not be doing anything wrong.

    Note:

    • keep in mind that CQD only keeps EUII for 28 days. Anything older than 28 days is deleted
    • only 28 days of history is available in the dashboard

    For reference:

    Known Issues 

    Assign admin roles for access to CQD 

     

    Best Regards,
    Community Support Team _ Zeon Zheng
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

v-angzheng-msft's avatar
v-angzheng-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi, daniel-thetaz 

 

I think it may not be your problem, you may not be doing anything wrong.

Note:

  • keep in mind that CQD only keeps EUII for 28 days. Anything older than 28 days is deleted
  • only 28 days of history is available in the dashboard

For reference:

Known Issues 

Assign admin roles for access to CQD 

 

Best Regards,
Community Support Team _ Zeon Zheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

mariafatimah123's avatar
mariafatimah123
New Member
4 years ago

HI Zeon Zheng,

I am having a problem with PSTN SUMMARY REPORT.As there are around 400 users but only 3 are been shown.please help how can i get the 400 users to be displayed  in user service details dashboard.

thank you