Bug: Card Visual (new)

[znite]

Occasionally, when posted to the service, the card visual (new) will lose it's formatting and default back to just a white card. Can this be investigated? It seems to work fine on desktop/local version of pbix file. Thanks!

[v-sgandrathi · Accepted solution]

Hi @znite,

Thanks for reaching out to the Microsoft Fabric Community forum

Thank you for reporting this issue. We understand that the Card visual (new) occasionally loses its formatting when published to the Power BI Service, despite appearing correctly in Power BI Desktop. This behavior may be related to visual rendering differences between the Desktop and Service environments, especially with newer visuals still undergoing improvements. While clearing browser cache or republishing the report may help in some cases, we recommend raising a support ticket. This will allow our product team to investigate your specific scenario with access to diagnostic details, and escalate the issue appropriately if needed.
We appreciate your proactive feedback as it helps us improve the overall experience.

To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Happy to help! If this addressed your concern, marking it as "Accepted Solution" and giving us "kudos" would be valuable for others in the community.

Regards,
Community Support Team.

[v-sgandrathi]

Hi @znite,

Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

Thank you for your understanding and assistance.

[v-sgandrathi]

Hi @znite,

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.