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POWERBI_INFRA
Advocate I
Advocate I

Blank/empty visuals in subscription mails

Hi,

 

I have been getting empty visuals in the mails that are subscribed after the dataset refresh. Even though  the data and visuals are there when opened the report.

 

Does anyone else facing the issue?

 

If anyone was aware of it, Please help us resolve the issue.

 

Thanks and Regards

Sai Teja

 

5 REPLIES 5
v-jayw-msft
Community Support
Community Support

Hi @POWERBI_INFRA ,

 

Can you show more details?

Please check the considerations and troubleshooting for report subscribe.

https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-report-subscribe#considerations-...

 

Best Regards,

Jay

 

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

I am getting blank mail like this even though the report is refreshed  and data is presentI am getting blank mail like this even though the report is refreshed and data is present

 

Hi @v-jayw-msft 

 

Getting the blank mail as shown above. Usually, i get the mail with visuals/data

Report is refreshed and data is present in report but sometimes i get the blank mail.

Could you please help.

 

Thanks & Regards,

Sai Teja CH

Hi @POWERBI_INFRA 

 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

 

Best Regards,

Jay

 

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.
TomMartens
Super User
Super User

Hey @POWERBI_INFRA ,

 

unfortunately, I do not fully understand the issue. But I assume you have subscribed to a report that will be delivered to your inbox as an image of the report.

Maybe you are facing the limitation that most of the custom visual (those that are not certified) are not supported by email subscription: https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-report-subscribe#reports

 

Hopefully, this helps to tackle your challenge.

 

Regards,

Tom 



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Hamburg, Germany

Hi Tom,

 

Thanks for the reply,

 

We scheduled to receive the subscription mails daily and gets the data/visuals in the mails normally.

 

But sometimes there won't be any data/visuals in the subscribed mail even if the dataset is refreshed and report has data. 

 

If you are aware, please help in resolving the issue.

 

Much appreciated,

Thanks & Regards

Sai Teja

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