Beta Dashboard - Pro Trial Users - Invitees Not Seeing the Dashboard upon First Login

[lawagner]

All, 

We've created a comprehensive Sales Dashboard and have invited Beta testers. (They have instructions on how to come in as Pro users on the trial.)  The problem we're seeing is that when a 'new' Power BI user logs in for the first time, they aren't seeing our shared dasbhoard. My lead is having to go in and 'cancel' the invite and 're-invite' that user.  Once they log in they're able to see our dashboard.

Any idea what's causing this?  Also what's the best work-around?  We're going to have 200 beta users and we can't be doing this for each one. 

Thanks,

Lw.

[konstantinos]

@lawagner If is the first time they sign in for the service they must use the link of the shared dashboard and not the general link app.powerbi.com. At least this is what is working for me.

Then no issues of sharing dashboards, just appears automatically.

[lawagner]

Thank you. We'll see if this works for us. 🙂

[kcantor]

If you plan to use them as a trial then have them sign up for the service first. That would just mean sending out an invite to sign up for the free trial on one day then, give them a day or so to complete (set deadline), then share the dashboard.

[wonga]

Probably a stupid question, but have your "new" Power BI users tried logging out and logging back in (i.e. log in a second time)?