BI Gateway failed to install

[GROENG]

I am trying to install BI Gateway on Windows on Windows Server 2012 R2 Standard but then it fails. I have saved the error log. I will try and post it here. Please help.

[GROENG]

MSI (s) (AC:EC) [09:23:26:490]: Note: 1: 1708
MSI (s) (AC:EC) [09:23:26:490]: Product: GatewayComponents -- Installation failed.

MSI (s) (AC:EC) [09:23:26:491]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 15.110.5. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (AC:EC) [09:23:26:597]: Deferring clean up of packages/files, if any exist
MSI (s) (AC:EC) [09:23:26:597]: MainEngineThread is returning 1603
MSI (s) (AC:7C) [09:23:26:601]: RESTART MANAGER: Session closed.
MSI (s) (AC:7C) [09:23:26:601]: No System Restore sequence number for this installation.
=== Logging stopped: 2022-01-25 09:23:26 ===
MSI (s) (AC:7C) [09:23:26:702]: User policy value 'DisableRollback' is 0
MSI (s) (AC:7C) [09:23:26:702]: Machine policy value 'DisableRollback' is 0
MSI (s) (AC:7C) [09:23:26:702]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (AC:7C) [09:23:26:702]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:7C) [09:23:26:703]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:7C) [09:23:26:704]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (AC:7C) [09:23:26:767]: Destroying RemoteAPI object.
MSI (s) (AC:B8) [09:23:26:767]: Custom Action Manager thread ending.
MSI (c) (C8:50) [09:23:26:768]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (C8:50) [09:23:26:769]: MainEngineThread is returning 1603

[aj1973]

Hi @GROENG 

It looks like your server doesn't fit the minimum requirements to install the Gateway.

[GROENG]

Hi, Sorry got busy with other projects. I have the min requirements installed.

I am trying to paste the log file here but I get an unexpected error everytime. Maybe too big?

Any other way I can upload the log file?

[v-zhangti]

Hi, @GROENG 

Has your problem been solved, if so, please consider Accept a correct reply as the solution or share your own solution to help others find it.

Best Regards

[v-zhangti]

Hi, @GROENG 

The following are precautions for installing the Power Bi Gateway. Please check if there are any causes of errors.

Minimum requirements for installation:

• .NET Framework 4.7.2 (Gateway release December 2020 and earlier)
• .NET Framework 4.8 (Gateway release February 2021 and later)
• A 64-bit version of Windows 8 or a 64-bit version of Windows Server 2012 R2 with current TLS 1.2 and cipher suites
• 4 GB disk space for performance monitoring logs (in default configuration)

The minimum screen resolution supported for the on-premises data gateway is 1280 x 800.

Recommended Configuration:

• An 8-core CPU
• 8 GB of memory
• A 64-bit version of Windows Server 2012 R2 or later
• Solid-state drive (SSD) storage for spooling.

Related considerations:

• Gateways aren't supported on Server Core installations.
• Gateways aren’t supported on Windows containers.
• The user installing the gateway must be the admin of the gateway.
• The gateway can't be installed on a domain controller.
• If you're planning to use Windows authentication, make sure you install the gateway on a computer that's a member of the same Active Directory environment as the data sources.
• Don't install a gateway on a computer, like a laptop, that might be turned off, asleep, or disconnected from the internet. The gateway can't run under any of those circumstances.
• If a gateway uses a wireless network, its performance might suffer.
• You could install other applications on the gateway machine, but this may degrade gateway performance. If you do install other applications on the gateway machine, be sure to monitor the gateway closely to check if there's any resource contention.
• You can install up to two gateways on a single computer: one running in personal mode and the other running in standard mode. You can't have more than one gateway running in the same mode on the same computer.
• The on-premises data gateway (standard mode) has to be installed on a domain joined machine having a trust relationship with the target domain.
• When private link is enabled, disable private link before installing the gateway. After installation, you can re-enable it.

https://docs.microsoft.com/data-integration/gateway/service-gateway-install 

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[nitishsh91]

Hi @GROENG  

Please pase further details of the error so that we can help.

[UCHKANA]

I think its better to post the error SS to help us undrestand