Azure map zoom issue in published report

[am_nr]

I've a Power BI report which contains several Azure map visuals, each with the same reference layer added. I have auto-zoom turned off and set the "View" controls to centre the maps on the relevant area for the reference layer.

This all works as expected in the Desktop app, and before today it worked in the published report in Power BI service. However, when I published my report today, all the maps default to the "auto-zoom" position instead of my set zoom position.

I've tried on both Microsoft Edge and Chrome.

Has something changed with Azure maps? How do I get my fixed zoom back?

[TheCoolGuy]

Same issue here, I had the auto-zoom disabled and was all working perfectly on the browser until this week where it decided to randomly zoom out at start. Have you been able to sort this issue @am_nr ? 

[am_nr]

No, but I have raised a ticket with Microsoft. They suggested it is probably a bug and are looking into it.

[TheCoolGuy]

@am_nr got told that a fix to this will be implemented in the next service update on the 4th of May.

[v-menakakota]

Hi @TheCoolGuy ,

Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

Thank you for your understanding and assistance.

[TheCoolGuy]

Hi @v-menakakota ,
The issue has not been resolved yet and has been raised internally. Will keep you posted with updates.

[v-menakakota]

Hi @am_nr ,

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.

[am_nr · Accepted solution]

It was a bug that has been fixed. The set zoom is working as expected again.

[v-menakakota]

Hi @am_nr ,

We really appreciate your efforts and for letting us know the update on the issue.

Please continue using fabric community forum for your further assistance.

If this is the solution that has worked for you please accept your reply as solution so as to help other community members who may face similar issue in the future.

Thank you.

[lbendlin]

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

[am_nr]

Thanks, I didn't know about this ticket system.

[v-menakakota]

Hi @am_nr ,

Thank you @lbendlin  for your suggestion. Please reachout to Microsoft team. To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Thank you and Regards,
Menaka Kota