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Alizee
Frequent Visitor

Automatic Refreshes not working due to Getaway Signature Credential Error

Hello,

 

We have been using a Personal Getaway to set-up automatic overnight refreshes for our critical reports and it's been working fine for over a year. We sometimes hadad_hoc issues when we were logged out from the machine where we're storing the getaway but logging back in always solved it.

However, today, it started with this issue but after logging back in, we now have this error message on every report when we try to refresh through Service (it works locally on Desktop). What could cause it and how could we fix it? 
We didn't change anything to our Gateway, we just logged back in into the machine.

Alizee_0-1685546250717.png

 

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