Forum Discussion

ShrimpCreole's avatar
ShrimpCreole
Helper I
3 years ago
Solved

Audience Access Name Disappears

I love the new audience acess feature.   However, I cannot for some reason add myself and for access.  I am the admin.   I log in as myself.   I add myself to audiences no problem.   I update the app.   However when I click the link I receive "We do not recognize you. Did you enter your credentials correctly?".   When I log out and log in I do not have access.   When I view audience access, I am no longer part of the audience.  

 

What am I missing?   How can I correct this issue?

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi ShrimpCreole ,

     

    We have reported your issue and have submitted to internal icm 332187406  , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

     

    Best Regards,
    Community Support Team _ Caitlyn

     

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi ShrimpCreole ,

     

    We have reported your issue and have submitted to internal icm 332187406  , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

     

    Best Regards,
    Community Support Team _ Caitlyn

     

  • Hello, I am having the same issue. Could you support me?