Audience Access App Updates Not Applying – North Central US Tenant

Hi carloscantu ,

Thanks for the clarification!

Since you're using an E5 license (which includes Power BI Pro) and still unable to see the app when impersonating a test user added to the audience, here are a few targeted steps you can try:

Things to Check & Try:

1. Wait Time After Publishing
   Audience changes can sometimes take a few minutes to propagate. After adding the user and publishing the app, wait 5–10 minutes, then test again.

2. Direct Access via App URL
   Try logging in as the test user and open the app directly using its URL (instead of navigating from "Apps"). This helps confirm if it’s a visibility issue or an actual access failure.

3. Check User Visibility Settings in App
   Make sure under the audience settings, the “Show this app in AppSource” option is turned on for that audience. If it's off, the user won’t see it in their apps list.

4. Workspace Access Conflict
   If the test user has any workspace role assigned (e.g., Member or Viewer), it may interfere with how audience-based visibility is enforced. Try removing them from workspace access and keep only the audience assignment.

5. Use “View as Role” in Power BI Service
   Instead of impersonating manually, use the “Test as role” or “View as” feature if available within Power BI apps (in the workspace UI), to simulate the experience.

6. Tenant/Region-Specific Propagation Delays
   Since your tenant is in North Central US, consider that this may be a backend delay. Others have reported rare cases where audience updates lag in certain regions.

If none of these steps work, I’d recommend opening a Microsoft support ticket to confirm if there are any region-specific issues or tenant-level misconfigurations.

Hope this helps!

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Best Regards,
Sreeteja.
Community Support Team