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Helper I
Helper I

ArcGIS Map lost focus when it was upload to PBI Service



We encounter an issue with ArcGIS Map when we publish the report to the PIB Online services. Some of the countries selected will lost focus and disappear from the Map Frame. We need to drag the map up from the bottom of the frame as shown in the pic. Countries such as China, United Kingdom, Canada etc. However when the Map is used in desktop, all the countries appear intact without any issue.


Version for desktop as follows

Version for PBI Service as follows 2021.1.91



Does anyone encounter the same issue using this map visualization? Thanks.


Best Regards, 



Community Support
Community Support

Hi, @Roy_tap 


After this visual update, we did encounter some issues on the forum about this visual, the visual development team has been working hard to fix the issues, not sure if this is a new challenge, maybe you can post in this their forum to see if the visual developers have any ideas about it.



Best Regards,
Community Support Team _ Zeon Zheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Yes, already posted on their forum last week waiting for their reply. Unfortunately, they have yet to revert on  this issue.



Hi, @Roy_tap 


Your post got a reply from their team:


We will test this one out and see if its a bug, and why the behavior is not working as expected. 

Can you please provide more of the steps to reproduce, or a .pbix file that we can look at directly?

Thank you



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