App in the power BI Service disappeared after dataset ownership change / gateway reconfiguration

[DnWic]

• Users involved:

  • Person A – original report & semantic model owner, created & published the workspace app containing many reports.
                   - Power BI workspace Admin

  • Person B – modified two reports to use new data sources that Person A cannot access.
                   - - Power BI workspace Admin & Tenant admin

Timeline / what happened

1. Person A published updated/modified report(s) by person B , but they it as “Published (disconnected)” because A didn’t have access to the new sources which were used by Person B's newly modified report

2. Person B then took over ownership of the two models, configured the gateway, and enabled refreshes due to above issue.
   After this, the workspace app is no longer visible. In the workspace header, both A and B only see “Create app” (as if no app is currently published).

3. The reports themselves are still in the workspace (including the two newly published ones), but the app that previously contained them is gone.

Question(s)

• Can changing semantic model/report ownership or reconfiguring the gateway (by another Member/Admin) unpublish or delete the workspace app?

• Under what conditions would an app disappear so that everyone only sees “Create app”?

• What’s the recommended way to restore or republish the original app (ideally with the same app ID / URL) to avoid breaking user bookmarks?

• Is it okay to find Audit logs in power bi to check what happned.

[v-echaithra]

Hi @DnWic ,

May I ask if you have resolved this issue? Please let us know if you have any further issues, we are happy to help.

Thank you.

[DnWic]

Thank you so much for asking.
We checked Audit logs and It has been mistenly unpublished .
So created it from the beginning and then already created URL was changed 

[v-echaithra]

Hi @DnWic ,

Thank you for the update. I just wanted to check if the issue has been resolved on your end, or if you require any further assistance. Please feel free to let us know, we’re happy to help!

Thank you 
Chaithra E.

[v-echaithra]

Hi @DnWic ,

Thank you @Shahid12523 , @lbendlin , @andrewsommer  for your inputs.

We’d like to follow up regarding the recent concern. Kindly confirm whether the issue has been resolved, or if further assistance is still required. We are available to support you and are committed to helping you reach a resolution.

Best Regards,
Chaithra E.

[DnWic]

Hi. 

Thank you for asking.

I was able to check the audit logs related to the App and it was mistakenly unpublished bh someone. Then recreated the App but URL was not same

[Shahid12523]

Yes, changing dataset ownership or gateway config can cause a Power BI app to unpublish silently, especially if the original publisher loses access to key data sources.
The “Create app” message means the app was unpublished, not deleted.

To restore the app:
Go to the workspace → click “Create app” → reselect reports → republish with same name and audience.
This may preserve the original app URL if the app wasn’t deleted.
Audit logs (via Microsoft Purview or M365 Compliance Center) can confirm what happened — look for AppUnpublished, DatasetOwnershipChanged, or GatewayMappingChanged.

[lbendlin · Accepted solution]

That is a rather unexpected behavior.  Apps usually need to be unpublished to "disappear".

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

[DnWic]

Thank you so much for your feedback and support.
Using your provided URL I rasied a ticket to microsoft and they hepled me to check Audit logs.
(App was mistakenly unpublished by someone. )

[andrewsommer]

• Check Audit Logs for app deletion/unpublish activity.

• Review lineage view in the workspace; verify all datasets, gateways, and report connections are valid.

• Confirm both A and B have access to all datasets and reports.

• Republish the app using the same name.