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PowerBI_Chaos's avatar
PowerBI_Chaos
Helper I
2 years ago
Solved

App / Published Reports Returning White Background

Hello all,   About 2 days ago several of our users reported receiving white screens when they use formerly working links to access our apps and published reports.  In testing with one user in parti...
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  • ajohnso2's avatar
    ajohnso2
    2 years ago

    I am concerned that this is a more widespread issue. 

     

    I have had many users reporting this issue over the last week. I have also experienced this myself just browsing directly to app.powerbi.com 

    Clearing my browser cache fixed this initially but the problem does come back, this happens in both Chrome and Edge.

     

    Has anyone else noticed the dodgy URLs that try to be resolved when this happens?

    Such as https://app.powerbi.com/home?disablecdnExpiration=1701385688&experience=power-bi

     

    &

     

    I have scoured ms content, including these forums and find nothing... would be nice is ms could acknowledge an issue.

     

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi PowerBI_Chaos ,

 

Through my testing, I was unable to reproduce your problem. You can try the following steps:

1.Make sure that your users have the necessary access to the datasets outside of the workspace.

2.Try clearing the cache and cookies of the web browser, or try accessing the reports on a different device or network to see if the issue persists.

 

Best Regards,

Neeko Tang

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