Forum Discussion
App Not Installing For External Viewers
This was partially successful!
I removed the Audience (1 of 3) that was published to the entire organisation.That has:
- Allowed the external user to install the app.
- Access the app content.
- See some of the visuals contained in the app.
- Allowed the User Principal Name card visual to show that this value is being returned correctly.
The remaining issues are:
- One page cannot load the model associated with the report.
- 5 of 10 pages return "Can't display the visual. See details" on all visuals.
Hi Nono Chen,
Thanks for taking the time to reply.
Replies to your thoughts below. I will look for answers to the questions I've supplied below but any further direction would be very helpful.
I have accessed both supplied links in trying to troubleshoot this myself but I've not been able to find a solution in these.
Licenses and Permissions:
The Workspace has Premium capacity.
Verify that external users have been granted access to the app.
The correct Entra ID group has been added to the relevant audience in the app.
Invitation and consent:
Make sure external users complete the consent process after being invited to join the organization. They should have clicked to agree to the experience to access the content. --> how can I check this?
Row Level Security (RLS):
Tested RLS with multiple User Principal Names in both Desktop and Service - all filter correctly and as expected.
Apply sharing settings:
Review the app sharing settings to make sure the app is configured to allow sharing with specific Entra ID security groups. You can find this under "Permissions" in the app settings. --> is this a global setting or a per App setting? Not sure what you're referring to here. (App > Manage Permissions shows that the Entra ID gropu has direct access.)
External collaboration settings:
Check the external sharing settings in Power BI and Microsoft Entra to confirm that they are configured to allow external users to be invited and access content. --> is this Admin Portal or Workspace specific?
Redeem invitation:
Since the B2B status is "Accepted," there's less chance of an issue redeeming the invitation, but it's worth confirming that external users are using the correct link to access the app. --> I've checked the link several times and confirmed that each Audience seems to have the same link.
A new discovery from today: the documentation says that "Guest users can't install apps published to the entire organization" - link.
There was one Audience in the App that was published to the entire organisation - although not the y one being given to the external team.
I've adjusted this to "specific users and groups" to see if this helps.
I'll update when I get feedback from the team.
This was partially successful!
I removed the Audience (1 of 3) that was published to the entire organisation.That has:
- Allowed the external user to install the app.
- Access the app content.
- See some of the visuals contained in the app.
- Allowed the User Principal Name card visual to show that this value is being returned correctly.
The remaining issues are:
- One page cannot load the model associated with the report.
- 5 of 10 pages return "Can't display the visual. See details" on all visuals.