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jervt's avatar
jervt
Icon for Advocate I rankAdvocate I
2 years ago

Anyone else have problems working with Microsoft's support contractor Mindtree Limited?

Microsoft seems to have some serious problems with its support contractor (Mindtree Limited). I have been working on resolving an issue that seems more and more like it's the result of a significant ...
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hn9's avatar
hn9
Icon for Advocate I rankAdvocate I
1 year ago

ABSOLUTELY.

We have been having troube with them for as long as we have been using Aure which is some  7 years now.

They are not only incompetent, but are actually malicious in closing open and unresolved tickets and just ignoring rquests.

 

The requests that they do respond to, their technical knowledge is so below the requirement that it is completely a waste of time.

 

I have no idea why Microsoft is using them!!!