Anyone else have problems working with Microsoft's support contractor Mindtree Limited?

Having the exact same issue. The consultant clearly does not understand the issue and can't go off script with standard fixes that are irrelevant to the issue being afced, have wasted hours of time going in circles. They are clearly not listening to anything I say, and can't even graps the root cause of the problem. After each very long call they try to make me close out the ticket immediately, even though nothing hsa been resolved and they have only wasted my time. They try to pull a manager onto the call to make me give feeback immediately and rate the help I have received.
this has been worse than useless in terms of support.