Anyone else have problems working with Microsoft's support contractor Mindtree Limited?

After 10+ tickets over the last couple of years, I've experienced the same.  It's absolutely clear their goal is to Close the ticket as fast as possible regardless of whether an actual solution is part of the deal.  They will even resort to trying to convince you to "temporarily close" it with assurance they will "reopen it when needed", it's still just closing it.  It takes an absurd amount of effort to just keep the the ticket open and them working on it, if it's not closed in 48 hours or so they start to panic it seems.

I've found that submitting an "Idea" often get's visibility from actual Power BI support compared to the submitting help tickets.