Anyone else have problems working with Microsoft's support contractor Mindtree Limited?

It is useless talking to the manager. The utimate person you can get to is the Director of Support who is an Indiuna based in India - from whom we simply got IGNORED - he probablu has cousins and uncles working at MINDTREE! 
There is absolutely no reason for MINDTREE to be selected as company to provide support  as they are INCOMPETENT Technically and INCOMPETENT as a service provider. They can only have een appointed due to someone high up having some interest in this. Full Stop.

Its useless talking to their manager as they all seem to be relatives and friends and they will stop you from going any further. As they are in India, we tried the Director of Support for the whole country! even he does not want to know any complaints raised against them.

Having the exact same issue. The consultant clearly does not understand the issue and can't go off script with standard fixes that are irrelevant to the issue being afced, have wasted hours of time going in circles. They are clearly not listening to anything I say, and can't even graps the root cause of the problem. After each very long call they try to make me close out the ticket immediately, even though nothing hsa been resolved and they have only wasted my time. They try to pull a manager onto the call to make me give feeback immediately and rate the help I have received.
this has been worse than useless in terms of support.