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gluizqueiroz's avatar
gluizqueiroz
Icon for Resolver I rankResolver I
4 years ago

Android close keyboard (and dropdown slicer) when open slicer in Power BI Embedded

I have a Power BI project that is embedded in simple web site and when I open this project using desktop browser (Chrome, Opera, Safari, Firefox), all the slicers works 100% fine, but when I open the same project in a "ANDROID" cellphone, the slicers dont work, here a video from another user that have the same problem than me:

 

https://www.youtube.com/watch?v=_bbrlJhB7WY

 

When I open a slicer filter that have a search box, the android keyboard appears and close immediatly, closing the slicer too.
This problem occurs only in Android, in iPhone works fine the slicers.

 

If I remove the search box from slicers, this problem doesnt occurs, when I enable search box again, the problem occurs again.

Need Help

4 Replies

  • v-janeyg-msft's avatar
    v-janeyg-msft
    Icon for Community Support rankCommunity Support
    4 years ago

    Hi, gluizqueiroz 

     

    This issue has been submitted internally. Internal ICM ID: 288468485. Please be patient to wait for fixing. If there is any news, I will update it here.

     

    Best Regards,
    Community Support Team _ Janey

    • gluizqueiroz's avatar
      gluizqueiroz
      Icon for Resolver I rankResolver I
      4 years ago

      Hey v-janeyg-msft 

       

      I have tried to access my project in a Android cellphone and the problem still happens, did you know if the solution was already delivered?

      Now, even the slicers that does not have "Search Input" are closing instantly.

      • v-janeyg-msft's avatar
        v-janeyg-msft
        Icon for Community Support rankCommunity Support
        4 years ago

        Hi, gluizqueiroz 

         

        Weird, I checked that the ICM has been resolved. If you do still have problems, I think you might have to open a support ticket yourself, or ask in the mobile or issue forums. 

         

         

  • alchen00's avatar
    alchen00
    Icon for Helper I rankHelper I
    3 years ago

    I recently had a similar issue and MS support helped troubleshoot it as follow 
    --The issue is happening in all browsers or in only one browser?
    --Try to check the behaviour in multiple browsers.
    --The issue is happening only for one report or for any other reports as well

    In the end, I moved up the layering (Selection pane) of the dropdown to the top and the flickering dropdown slicer issue went away for me.  I think a grouped item on top of it was the culprit.  

    It was strange as this issue appeared in Chrome and Bing, but not in iOS, Firefox and Samsung browser.