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Anonymous
Not applicable

Analyze in Excel connection error today

I'm able to retrieve Power BI data with Analyze in Excel every day.

But it shows an error message that cannot connect to https://api.powerbi.com today.

The service status is normal.

does anyone encounter the same issue?

1 ACCEPTED SOLUTION
Anonymous
Not applicable

Contacted Microsoft support to help and changed registry keys on the Win7 machine.

But not working.

The worksaround is to use Win10.

View solution in original post

8 REPLIES 8
Anonymous
Not applicable

I found the PBI desktop is trying to connect by TLS 1.0 in network monitor

It may be the root cause

v-alq-msft
Community Support
Community Support

Hi, @Anonymous 

 

I'd like to suggest you check the following troubleshooting sections with corresponding error message.

  • Update Excel libraries for the OLE DB provider
  • Determining whether you need to update your Excel libraries
  • Connection cannot be made error
  • Forbidden error
  • No data models
  • Token expired error
  • Unable to access on-premises Analysis services
  • Can't drag anything to the PivotTable Values area (no measures)

For further information, please refer to the document .

 

Best Regards

Allan

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous
Not applicable

 

@v-alq-msft 

 

How to enforce TLS 1.2 in Win7 SP1?

 

I've tried below in PowerShell. Not work

[System.Net.ServicePointManager]::SecurityProtocol = [System.Net.SecurityProtocolType]::Tls12

 

 

Hi, @Anonymous 

 

You can force the gateway to communicate with Service Bus by using HTTPS instead of direct TCP. Starting with the June 2019 gateway release and based on recommendations from Service Bus, new installations default to HTTPS instead of TCP. This default behavior doesn't apply to updated installations.

h1.png

 

By default, the gateway uses Transport Layer Security (TLS) 1.2 to communicate with the Power BI service. To ensure all gateway traffic uses TLS 1.2, you might need to add or modify the following registry keys on the machine that runs the gateway service.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319]"SchUseStrongCrypto"=dword:00000001

 

I'd like to suggest you refer to the document for further help.

 

Best Regards

Allan

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous
Not applicable

Contacted Microsoft support to help and changed registry keys on the Win7 machine.

But not working.

The worksaround is to use Win10.

Anonymous
Not applicable

In fiddler, the log is:

 

 

fiddler.network.https> HTTPS handshake to api.powerbi.com failed. System.IO.IOException Authentication failed because the remote party has closed the transport stream.

Anonymous
Not applicable

I encountered the same error in PowerBI Desktop.

I try to connect my own dataset. But the error log is shown.

 

 

Feedback Type:
Frown (Error)

Error Message:
We couldn't connect to your model in the Power BI Service. The dataset may have been deleted, renamed, moved, or it is possible that you don't have permission to access it.

Error Message Detail:
嘗試呼叫叢集解析時無法連線至 URL 'https://api.powerbi.com'。

Stack Trace:
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.ExecuteSchemaCommand[T](DataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, IConnectionUserImpersonator connectionUserImpersonator, QueryExecutionOptionsBase queryExecutionOptions, ITelemetryService telemetryService, Func`2 action, String failTelemetryMessage, ServiceErrorStatusCode statusCode, ModelLocation modelLocation, ExploreBaseEvent exploreEvent)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.<>c__DisplayClass10_0.<GetModelMetadata>b__1(ExploreBaseEvent timedEvent)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.<>c__DisplayClass4_0`1.<RunInActivity>b__0(ExploreBaseEvent activity)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.RunInActivity(String activityName, Action`1 action)
at Microsoft.PowerBI.ReportingServicesHost.ExploreTelemetryService.RunInActivity[T](String activityName, Func`2 action)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.GetModelMetadata(IASConnectionInfo connectionInfo, DataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, String modelMetadataVersion, QueryExecutionOptionsBase queryExecutionOptions, IConnectionUserImpersonator connectionUserImpersonator, ITelemetryService telemetryService)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetModel(String dataSourceName, String modelMetadataVersion)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetModelAsStream(String dataSourceName, String modelMetadataVersion)
at Microsoft.PowerBI.ReportingServicesHost.ReportingSession.GetConceptualSchema(String modelMetadataVersion, ParseConceptualSchema parse, ModelDaxCapabilities& capabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.GetConceptualSchemaImpl(IPowerViewHandler powerViewHandler, String databaseID, String maxModelMetadataVersion, ModelDaxCapabilities& capabilities)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.HandleModelRetrievalExceptions[T](Func`1 wrappedCall, String databaseID, ServiceErrorStatusCode statusCode, FeatureSwitches featureSwitches)
at Microsoft.PowerBI.ExploreHost.Utils.ExploreHostUtils.GetConceptualSchemaAndHandleExceptions(IPowerViewHandler powerViewHandler, String databaseID, String maxModelMetadataVersion, ModelDaxCapabilities& daxCapabilities)
at Microsoft.PowerBI.ExploreHost.ExploreClient.GetConceptualSchema(String databaseID, String maxModelMetadataVersion)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesDatabaseLive.GetConceptualSchema()
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesDatabaseLive.get_DataModel()
at Microsoft.PowerBI.Client.Windows.ExplorationClientHost.IsAskAQuestionSupported()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions[T](IExceptionHandler exceptionHandler, Func`1 func)

Stack Trace Message:
An error occurred while loading the model. Verify that the connection information is correct and that you have permissions to access the data source.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions[T](IExceptionHandler exceptionHandler, Func`1 func)
at Microsoft.PowerBI.Client.Windows.Commands.CommandFactory.<>c__DisplayClass1_0.<FromSyncHandlers>b__2(CommandParameter p)
at Microsoft.Practices.Prism.Commands.CompositeCommand.CanExecute(Object parameter)
at Microsoft.Mashup.Client.UI.Shared.UICommands.CommandAction.IsEnabled(UInt32 commandId)
at Microsoft.Mashup.Client.UI.Windows.Ribbon.RibbonCommandHandler.UpdateProperty(UInt32 commandId, PropertyKey& key, PropVariantRef currentValue, PropVariant& newValue)
at Microsoft.Mashup.Client.UI.Windows.Ribbon.Interop.IUIFramework.FlushPendingInvalidations()
at Microsoft.Mashup.Client.UI.Windows.Ribbon.Interop.IUIFramework.FlushPendingInvalidations()
at Microsoft.Mashup.Client.UI.Windows.Ribbon.RibbonCommandHandler.FlushInvalidations()
at Microsoft.Mashup.Client.UI.Windows.Ribbon.RibbonCommandHandler.InvalidateAllCommands(Boolean invalidateAllProperties)
at Microsoft.Mashup.Client.UI.Shared.Ribbon.EditorRibbonControlBase.InternalInvalidateRibbon()
at Microsoft.PowerBI.Client.Windows.Ribbon.ApplicationRibbonControl.InternalInvalidateRibbon()
at Microsoft.Mashup.Client.UI.Shared.Ribbon.EditorRibbonControlBase.Invalidate()
at Microsoft.Practices.Prism.PubSubEvents.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)
at Microsoft.Practices.Prism.PubSubEvents.EventBase.InternalPublish(Object[] arguments)
at Microsoft.PowerBI.Client.Windows.Services.EventAggregationService.<>c__DisplayClass22_0`2.<PublishAndMarshalExceptions>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Windows.Services.EventAggregationService.Publish[TEvent](EventArgsBase eventArgs)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesDatabaseHelper.PublishDataChangeEvent()
at Microsoft.PowerBI.Client.Windows.Report.set_AnalysisServicesDatabase(IAnalysisServicesDatabase value)
at Microsoft.PowerBI.Client.Windows.LiveConnectHelpers.PowerBIService.PowerBIServiceConnector.<ConnectToPowerBIServiceInternal>d__12.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.IHostedScriptAsyncExtensions.<TryInvokeAsyncAndWaitForPromise>d__6`1.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


InnerException.Stack Trace Message:
Failed to open the MSOLAP connection.

InnerException.Stack Trace:
at Microsoft.PowerBI.DataExtension.Msolap.Connection.OpenImpl()
at Microsoft.PowerBI.DataExtension.Contracts.Utilities.RunSynchronously(Action action)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.ReportingServicesHost.PoolableConnectionWrapper.<OpenAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.PowerBI.ReportingServicesHost.Utils.TaskExtensions.WaitAndUnwrapException(Task task)
at Microsoft.PowerBI.ReportingServicesHost.LocalReportProcessingHost.ExecuteSchemaCommand[T](DataSourceInfo dataSourceInfo, IDbConnectionPool connectionPool, IConnectionFactory connectionFactory, IConnectionUserImpersonator connectionUserImpersonator, QueryExecutionOptionsBase queryExecutionOptions, ITelemetryService telemetryService, Func`2 action, String failTelemetryMessage, ServiceErrorStatusCode statusCode, ModelLocation modelLocation, ExploreBaseEvent exploreEvent)

InnerException.Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo.GetFeedbackValuesFromException(Exception e, String prefix)
at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo.CreateAdditionalErrorInfo(Exception e)
at Microsoft.Mashup.Client.UI.Shared.FeedbackErrorInfo..ctor(String message, Exception exception, Nullable`1 stackTraceInfo, String messageDetail)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions[T](IExceptionHandler exceptionHandler, Func`1 func)
at Microsoft.PowerBI.Client.Windows.Commands.CommandFactory.<>c__DisplayClass1_0.<FromSyncHandlers>b__2(CommandParameter p)
at Microsoft.Practices.Prism.Commands.CompositeCommand.CanExecute(Object parameter)
at Microsoft.Mashup.Client.UI.Shared.UICommands.CommandAction.IsEnabled(UInt32 commandId)
at Microsoft.Mashup.Client.UI.Windows.Ribbon.RibbonCommandHandler.UpdateProperty(UInt32 commandId, PropertyKey& key, PropVariantRef currentValue, PropVariant& newValue)
at Microsoft.Mashup.Client.UI.Windows.Ribbon.Interop.IUIFramework.FlushPendingInvalidations()
at Microsoft.Mashup.Client.UI.Windows.Ribbon.Interop.IUIFramework.FlushPendingInvalidations()
at Microsoft.Mashup.Client.UI.Windows.Ribbon.RibbonCommandHandler.FlushInvalidations()
at Microsoft.Mashup.Client.UI.Windows.Ribbon.RibbonCommandHandler.InvalidateAllCommands(Boolean invalidateAllProperties)
at Microsoft.Mashup.Client.UI.Shared.Ribbon.EditorRibbonControlBase.InternalInvalidateRibbon()
at Microsoft.PowerBI.Client.Windows.Ribbon.ApplicationRibbonControl.InternalInvalidateRibbon()
at Microsoft.Mashup.Client.UI.Shared.Ribbon.EditorRibbonControlBase.Invalidate()
at Microsoft.Practices.Prism.PubSubEvents.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)
at Microsoft.Practices.Prism.PubSubEvents.EventBase.InternalPublish(Object[] arguments)
at Microsoft.PowerBI.Client.Windows.Services.EventAggregationService.<>c__DisplayClass22_0`2.<PublishAndMarshalExceptions>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Windows.Services.EventAggregationService.Publish[TEvent](EventArgsBase eventArgs)
at Microsoft.PowerBI.Client.Windows.AnalysisServices.AnalysisServicesDatabaseHelper.PublishDataChangeEvent()
at Microsoft.PowerBI.Client.Windows.Report.set_AnalysisServicesDatabase(IAnalysisServicesDatabase value)
at Microsoft.PowerBI.Client.Windows.LiveConnectHelpers.PowerBIService.PowerBIServiceConnector.<ConnectToPowerBIServiceInternal>d__12.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.IHostedScriptAsyncExtensions.<TryInvokeAsyncAndWaitForPromise>d__6`1.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

Anonymous
Not applicable

Connection cannot be made error. I've updated the library again. Not working...

It was still working on and before this monday

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