Forum Discussion
Helper IAll tiles disappeared from dashboard
I think I might have solved this but, even though I do not understand why. I simply duplicated the dashboard and the tiles in that dashboard updates OK. After a few days I delted the original and renamed the copied dashboard to the original name and the problem has not re-surface again. I am holding my breath...
Helper II was told by support to re-publish the report to the service as the desktop version could cause issues. I have done that and re-created the dashboard to no avail. The dashboard is still not displaying properly. I thought I had found the root cuase by removing the tiles one by one until I thought it was displayed OK. I then deleted and re-created the problematic visual and pinned that again, but the problem is now back and the dashboard is blank again. I don't know how to proceed with the troubleshooting.
Did you try to refresh the dashboard tiles ( go to more options) ?
It seems to bring them back still don't know why they dissappear in the first place
- Frede
That works sometimes, and sometimes not. I have left it for +15 minutes and it still did not display the dashboard. Even if refreshing would solve the issue it is not acceptable for users to refresh the first thing they do when they visit the dashboard. I think I may have found the visual that is causing the problem but do not know how to further troubleshoot.
- Frede
I think I might have solved this but, even though I do not understand why. I simply duplicated the dashboard and the tiles in that dashboard updates OK. After a few days I delted the original and renamed the copied dashboard to the original name and the problem has not re-surface again. I am holding my breath...