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JosieGuo's avatar
JosieGuo
Icon for Helper I rankHelper I
2 years ago
Solved

All reports are stuck at refreshing status

all the reports are stuck at refreshing status for a long time. We have to cancel them manually.  After we cancel the refresh of all reports, we still cannot refresh report successfully. The refresh...
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  • JosieGuo's avatar
    JosieGuo
    2 years ago

    I restart the gateway and I can  refresh successfully now. But I don't know why. I got an error message from the gateway log " MashupException encountered while accessing the target data source"

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi JosieGuo ,

 

Sometimes, network connectivity problems can cause this error and also ensure that the gateway is properly configured and up to date 

You may check the privacy levels for your data sources. In Power BI Desktop, go to File > Options and settings > Data source settings, and ensure that the privacy levels are set to “Organizational” or “Public” as needed.
MashupException encountered while accessing the target data source“ The error might be related to the mashup engine used by Power BI. The credentials used to access the data source are updated and have the necessary permissions.  re-entering the credentials in the gateway settings can resolve the issue.

 

Best regards.
Community Support Team_Caitlyn