All Power BI subscriptions stopped firing while manual send works

[PbiFan20]

Hi all,

We’re seeing a problem where all scheduled Power BI subscriptions in our Premium workspace have stopped executing.

Details:

• Tenant type: Premium

• Symptom:

  • Dataset refreshes succeed

  • Manual “Run now” subscription works

  • Scheduled subscriptions never fire (even newly created ones)

• Tests we’ve done:

  • Created a brand-new subscription for myself → did not trigger

  • Verified subscription toggles are still ON

  • Manual runs continue to work

• Timeframe: Noticed starting 12 Feb 2026

• Impact: All scheduled report subscriptions stopped firing across multiple workspaces

We suspect this is related to the backend subscription scheduler for our tenant not executing jobs.

Question:
Has anyone else on Premium seen the scheduler stop firing? Are there known workarounds to restart the subscription worker without contacting Microsoft support?

Thanks in advance.

[PbiFan20 · Accepted solution]

Hi All,

This has resolved itself, as I thought it was a microsoft side issue

[v-aatheeque]

Hi @PbiFan20 

Thanks for the update ,glad to hear the issue has been resolved.

Just to help the community and others who may face the same behavior in the future, could you please acknowledge whether any of the suggestions shared earlier helped resolve the issue?

If you noticed a specific action, workaround or change that led to the fix, sharing those details here would be really helpful for others running into a similar scenario.

[GilbertQ]

Hi @PbiFan20 

Can you confirm that your workspace is running in a premium or fabric capacity with the diamond icon?

[lbendlin]

What is your timeline for migrating your capacity to Fabric?

[PbiFan20]

Our Premium capacity has always been on Fabric. We have not performed any migration or capacity changes. The subscription issue started while running Fabric Premium, so it is not related to any migration

[lbendlin]

That means you do not have a Premium capacity any more. Those are no longer available.

Anyway.  you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi

[PbiFan20]

The workspace hasn’t changed at all — same capacity, same users, and same licensing — and subscriptions have been running fine for months.

What’s strange is that the scheduled subscription stopped firing two days ago, but manual Send Now works instantly.

It looks like this matches the current Microsoft-side subscription issue that started around January 29th, where scheduled jobs intermittently fail even though nothing changed in the tenant.

[d_m_LNK]

We had this issue a few weeks ago with a similar tenant setup.  I think you are correct about the source of the problem but we never had a work around.  We did see get corrected the next day but no notice of outage or ticket was created.