Alerts Do Not Turn Off! Keep sending emails. Please Help!

[RAdams]

We had an someone setup an alert for a few users. Now that the employee has left the company, I assumed that if removed the report in the Service, that the alerts would stop sending. But that's not the case. I can't find any alerts on the users accounts that still receive the report, which is strange. Did I make the mistake of deleting the report before turning off the alerts?!?!?

When you click on the links in the email the alert send, it takes you to a message on PowerBI.com that says:

Sorry, we couldn't find that report

It may have been deleted or you may not have access to view it.

Again, I've even gone to each user and tried to delete the alerts but the service says there are NO alerts.

I'm not sure what else to do so we stop getting these alerts. Any advice???

R

[GilbertQ · Accepted solution]

Hi there

It would appear that by deleting the report, something is still left behind.

I would suggest opening a support ticket so that it can be removed from the backend.

[RAdams]

Thanks. I'll do that. I was hoping that there was something I was missing!

R

[GilbertQ]

Yeah I think it is possibly the easiest and quickest way to get it resolved.