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jhcannon
Frequent Visitor

Admin Cannot Login to Service

UPDATE :: This seemed to resolve itself within a few hours.

jhcannon_0-1659962443619.png

I was already logged in when I opened the site this morning,  There was a message about needing to re-login due to a service update.  When I try to login to the Power BI service with my admin account, I get this message.  It lets me put my user/password.  Sends the authenticator.  I approve it and then this pops up.  I have tried it on different browsers with same result.  However, I can log in with my non-admin account with no problem.  This is PPU.

 

I can log in to the Azure portal with the admin account.  All looks good there.  It appears to be only a Power BI service issue.

 

Any ideas? 

2 REPLIES 2
v-easonf-msft
Community Support
Community Support

Hi, @jhcannon 

Glad your issue was resolved, it seems to be a temporary issue.

You can accept relevant reply as solution to close the thread. Thanks!

 

Best Regards,
Community Support Team _ Eason

Greg_Deckler
Super User
Super User

@jhcannon You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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