Hi @Anonymous ,
If you aren't receiving subscription emails, check these factors:
- Make sure that your User Principal Name (UPN) can receive emails.
- Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Azure Active Directory account may not have an email or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI will synchronize the update the next time you sign in, and use that email address for the subscription.
- If you have an alternate email address but no primary, Power BI uses that to deliver the subscription.
- Email subscriptions are not supported when Block Public Internet Access is enabled in the Power BI admin portal.
In a similar vein, lbendlin is talking about a factor that could happen too.
To avoid subscription emails going to your spam folder, add the Power BI email alias (no-reply-powerbi@microsoft.com) to your contacts. If you're using Microsoft Outlook, right-click the alias and select Add to Outlook contacts.
If you experiences a delay of more than 60 minutes, ensure that the address no-reply-powerbi@microsoft.com is on the safe sender list and isn't blocked by your e-mail provider.
For more information，please refer to：
Considerations and troubleshooting when Subscribe to a report or dashboard in the Power BI service
Hope it helps,
Community Support Team _ Caitlyn
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