Accoubt

[luiztadeu85]

subscribed to Microsoft Power BI / Microsoft Fabric about 3 weeks ago using an account with the domain @onmicrosoft.com.

I have never been able to access the account, and when I try to sign in, the system says that the account does not exist.

When I attempt to access Power BI / Fabric, it recognizes my email and tries to send a verification code, but I cannot receive it or log in, as the tenant seems not to have been activated.

I need assistance to activate or restore the tenant, or transfer the subscription to another email, so I can access the service.

[v-hashadapu]

Hi @luiztadeu85 , Hope you're doing okay! May we know if it worked for you, or are you still experiencing difficulties? Let us know — your feedback can really help others in the same situation.

[v-hashadapu]

Hi @luiztadeu85 , Thank you for reaching out to the Microsoft Community Forum.

We find the answer shared by @GilbertQ  is appropriate. Can you please confirm if the solution worked for you. It will help others with similar issues find the answer easily.
Thank you @GilbertQ  for your valuable response.

[GilbertQ · Accepted solution]

Hi @luiztadeu85 

What I would recommend doing is to chat to your domain administrator who owns the domain because they will have to switch your account from the onMicrosoft.com to your actual domain account to allow you to log in successfully.