Accessing Power BI Pro when on G Suite

Hi,

I’ve built a Power BI report for a client that I have embedded on the client login portal of my website. The idea is that the client logs into the portal and can view their report which I have given him access to by sharing the report. He also has access to videos of me talking through the dashboard and what I’m seeing in terms of insights etc (I act as his Virtual CFO)

My client is happy signing up for a Power BI Pro licence so that he can see the report within my portal which sits there embedded within his client login page. The thing is though, his company is on G Suite, not Microsoft 365. I didn’t think this would be an issue yet when we sat together yesterday and I shared the report with him and he signed up for Power BI Pro, a few odd things were discovered:

1. He could log in to the online service. But we couldn’t see or find the report I’d shared with him
2. When he logged into my client portal, the “please login to your Power BI account” message came up where the report was embedded. He logged in, but nothing happened and the please login message just stayed there.

Does anyone know if the fact that he’s on G Suite is the issue? Or is it perhaps something else that I’m missing here? I tried to replicate his issues by using another one of my company’s logins and I didn’t appear to have any issues.

Any insights would be greatly appreciated.

Thanks!