Forum Discussion

Aron_Moore's avatar
Aron_Moore
Icon for Solution Specialist rankSolution Specialist
8 years ago
Solved

Access to reports/datasets

Hello all,   Have an issue where I am trying to setup a user with access to reporting through Excel connecting to the Service.   She is able to sign into the website/service and view/manipulate t...
Need Help
  • v-yulgu-msft's avatar
    v-yulgu-msft
    8 years ago

    Hi Aron_Moore,

     

    Please check whether your problem is the same as this scenario. If yes, please try the workaround mentioned in this link to see if it works.

     

    Regards,

    Yuliana Gu

trouty74's avatar
trouty74
Frequent Visitor
8 years ago

Am having the same issues onsite here. I have both 32 and 64 bit office users. So far around 5 64bit users get the issue you describe. 3 out of 4 32 bit users don't have the issue. I agree it seems to be an authentication issue. What bit is your office version? All these users have taken the latest add-in update.

Aron_Moore's avatar
Aron_Moore
Icon for Solution Specialist rankSolution Specialist
8 years ago

Both machines impacted with the latest update are:

Windows 10 x (64 bit)

Excel 2016 (32 bit, for SAP BEx compatability)

 

I have a ticket opened with Microsoft, but the holiday next week will likely delay resolution.

  • Aron_Moore's avatar
    Aron_Moore
    Icon for Solution Specialist rankSolution Specialist
    8 years ago

    Update:

     

    Uninstalled publisher and installed an older version I managed to find in downloads and she is now able to connect.

     

    We'll see what Microsoft has to say.

    • Aron_Moore's avatar
      Aron_Moore
      Icon for Solution Specialist rankSolution Specialist
      8 years ago

      Microsoft responded and said it's a known issue that they're working on. They advise using the older version of Publisher, which fortunately we have.

       

      So much for keeping our software updated. :smileyfrustrated: