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kdelosh's avatar
kdelosh
Frequent Visitor
6 years ago
Solved

Access Shared Power BI report (External user) - Hanging

For the last six months I have been developing Power BI reports that I have shared with users that our outside my domain.  My users have now come back to me indicating that they can no longer access ...
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  • kdelosh's avatar
    kdelosh
    6 years ago

    Final Update

    After numerous escalations, my issue was finally raised to Microsoft technical support and resolved.

    Here is the summary of the closure of this ticket. Note the support engineer was from China so the English translation of the trouble ticket may be confusing to some.

     

    Basically the B2B tunnel for my report for external users was not working. The workaround was to create a new B2B tunnel to our Tenant. Once a user used this new B2B tunnel, the original B2B tunnel became functional again. The Microsoft support engineer could not comment on why this fixed the issue.....only that it does fix the issue.

    Ticket Number: 120073026000052 (This is the trouble ticket that was raised by Microsoft to manage my issue)

     

    Problem Description: Some user found themselves forever looping into loading page after open Power BI B2B invite Link. ========================================

    Resolution: Access to B2B Share Link home page could mitigated issue:  This action only need to be done once for each influenced user. We recommended to add this workaround to option message in sharing window for your convenience. Note(Aug-13): It is confirmed that there are three influenced user’s issue is mitigated via above method. ========================================

     

v-lili6-msft's avatar
v-lili6-msft
Icon for Community Support rankCommunity Support
6 years ago

hi  kdelosh 

The similar problem had been submitted to power bi-product team, 

Since we are only Community Support, the latest news from power bi-product team is above, and I works well on my side,

for your case, I would suggest you submit a support ticket to get further help from power bi support team.

https://powerbi.microsoft.com/en-us/support/

 

 

Regards,

Lin

kdelosh's avatar
kdelosh
Frequent Visitor
6 years ago

v-lili6-msft 

 

Hi Lili,

 

For some reason the Microsoft support team that is working on my issue for the NSW Gov't cannot find any issue that matches my problem.  You pointed me to ticket #195050809 which matches my issue exactly.  Are you able to tell me how I can point the Microsoft support team to this ticket system?

 

I really dont understand how they are unable to find it, but I am unable to talk to them directly.  I have to go thru an internal IT support team first who then talks to Microsoft support.

 

I am getting silly questions like do I have a Power BI pro lic (yes I do).  Am I running a personal gateway?  Again yes I do and more importantly....I have been sharing reports for > 1 year and now all external users cannot access any report.

 

Please help me help the Microsoft support team working on NSW gov tenant.

 

Thanks,

 

Kerry