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kdelosh's avatar
kdelosh
Frequent Visitor
6 years ago
Solved

Access Shared Power BI report (External user) - Hanging

For the last six months I have been developing Power BI reports that I have shared with users that our outside my domain.  My users have now come back to me indicating that they can no longer access ...
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  • kdelosh's avatar
    kdelosh
    6 years ago

    Final Update

    After numerous escalations, my issue was finally raised to Microsoft technical support and resolved.

    Here is the summary of the closure of this ticket. Note the support engineer was from China so the English translation of the trouble ticket may be confusing to some.

     

    Basically the B2B tunnel for my report for external users was not working. The workaround was to create a new B2B tunnel to our Tenant. Once a user used this new B2B tunnel, the original B2B tunnel became functional again. The Microsoft support engineer could not comment on why this fixed the issue.....only that it does fix the issue.

    Ticket Number: 120073026000052 (This is the trouble ticket that was raised by Microsoft to manage my issue)

     

    Problem Description: Some user found themselves forever looping into loading page after open Power BI B2B invite Link. ========================================

    Resolution: Access to B2B Share Link home page could mitigated issue:  This action only need to be done once for each influenced user. We recommended to add this workaround to option message in sharing window for your convenience. Note(Aug-13): It is confirmed that there are three influenced user’s issue is mitigated via above method. ========================================

     

collinq's avatar
collinq
Icon for Super User rankSuper User
6 years ago

Hi kdelosh ,

 

Could this be the issue:

Power BI rolled out enforcement of TLS 1.2 protocol for all encrypted connections in all regions. All modern web browsers (Edge, Firefox, Chrome, Safari and Internet Explorer 11) support TLS 1.2. Any customers having connection issues should ensure they are using the latest web browser of their choosing. Any client/server connections (such as API/Embedded calls, Mobile apps etc) also must support TLS 1.2 in order to maintain connection to Power BI service. Customers using Embedded applications/API's and seeing exceptions related to failed SSL connection and/or handshake failures should refer to instructions and For more information, please refer here (https://powerbi.microsoft.com/en-us/blog/deprecating-tls-1-0-and-1-1-support-in-power-bi/)

 

Or, is it possible that security settings/firewall settings have changed in your environment?

 

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
  • kdelosh's avatar
    kdelosh
    Frequent Visitor
    6 years ago

    collinq 

     

    I have an external account that I used to test access to my reports.  I can confirm that I too suffer from the same issue and I've tested my browser to see if it supports TLS 1.2.  It does.

     

    Here is the link that I used to test my browser:  https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.htm...

     

    I've raised a trouble ticket internally to check for any security/firewall changes....no word back yet.

     

    Regards,

     

    Kerry

    • kdelosh's avatar
      kdelosh
      Frequent Visitor
      6 years ago

      Note.  I believe Microsft hosts the reports on their servers correct?  When I check About Power BI I see that my data is stored in Australia Southeast (Victoria).

       

      So the issues is either someone on my side has changed the Power BI Export and sharing settings (via Admin Portal) or the issue resides on Microsoft side?

       

      I am chasing internally to find out who has Power BI admin rights to check the tenant settings.

       

      Regards,

       

      Kerry