Forum Discussion

s168635's avatar
s168635
Helper II
6 years ago
Solved

Access Request Approval Malfunction?

I used to get access request email from system with a "Grant Access" link, once I click, it goes to the specific report/sharing screen with the user's email or name there, click share will get user access.

 

Now, it only goes to the report page, with no hint what to do, not sure if this is a feature or a bug related with current sharing email issue.

 

Also, when I approve some request on Access, the account showed up immediately on the window, but when I check back again, it goes to Pending Request again, this does look like a BUG.

Need Help
  • v-xicai's avatar
    v-xicai
    6 years ago

    Hi s168635 ,

     

    If you still have this issue for Power BI, you'd better create a support ticket in Power BI Support , Scroll down and click "CREATE SUPPORT TICKET", to get further help.

     

    Best Regards,

    Amy

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

2 Replies

  • v-xicai's avatar
    v-xicai
    Community Support
    6 years ago

    Hi s168635 ,

     

    If you still have this issue for Power BI, you'd better create a support ticket in Power BI Support , Scroll down and click "CREATE SUPPORT TICKET", to get further help.

     

    Best Regards,

    Amy

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

    • s168635's avatar
      s168635
      Helper II
      6 years ago

      I am still have the issue, suspect it has something to do with external org has different email address and O365 account, it happened on two organisations with the setting and works fine with org using their email address as O365 account.

       

      Anyway, thanks for the help, ticket open to MS.

      Your support ticket number is: 119090524001420