Accept or Activate PowerBI Pro Trial Loading Screen?

[jiriteach]

Hi - When I logged into PowerBI I recieved a message to accept/activate a trial for PowerBI Pro. When I clicked accept/activate - I get taken to a loading screen which seems to just keep loading.

I've tried all browsers (IE, Firefox, Chrome and Safari) and get this loading screen.

Can anyone help please? How do I activate the trial for 365 days?

Thanks

[GilbertQ]

Hi @jiriteach

Have you tried clicking on the links in the bar on the left hand side?

Also possibly try and load it from an Incognito Window if you are using Chrome and see if that works?

[jiriteach]

Thanks. Just tried and no luck.

Still getting the loading screen. Have tried multiple machines, browsers and internet connections.

Any others ideas? Happy to provide my username for someone to look into this.

Thanks

[v-sihou-msft]

@jiriteach

It seems to be same issue here.

Please provide your username (email address), we will send it to product team, check your eligibility and re-send your notification. 

Regards,

[jiriteach]

Thanks and yes that looks like exactly the same issue.

My username is - jithen_singh@eagle.co.nz 

Cheers

[v-sihou-msft]

@jiriteach

Please use this link to activate extended pro trial and confirm when it is done, this link is temporarily active only.

Regards,

[jiriteach]

@v-sihou-msft

Thanks - This takes me to https://app.powerbi.com/groups/me/accept2017protrial and same issue.

Page just loads with the PowerBI loading screen. Similar to my screenshot.

Any other ideas?

Thanks

[Ajay · Accepted solution]

Hi guys,

We are aware of this issue and we are actively pushing out a fix in this week. 

[jiriteach]

I just tried again with the link provided in this thread and the extended trial has been activated successfully.

Thanks for the help on this team.

[jiriteach]

Thanks - Please let us know when the fix has been rolled out and I'll try again.

Cheers