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masplin's avatar
masplin
Icon for Impactful Individual rankImpactful Individual
7 years ago

About timeout on update

Can anyone explain this as driving me nuts. i have 5 models refreshed on schedule and frequently some of them will just time out giving the error below.  There is no pattern to it. the one elow refre...
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v-yuta-msft's avatar
v-yuta-msft
Icon for Community Support rankCommunity Support
7 years ago

Hi masplin,

 

Please check if you have updated your gateway to the lastes version and also check if PBIEgwService is always running on your server.

 

Regards,

Jimmy Tao

  • masplin's avatar
    masplin
    Icon for Impactful Individual rankImpactful Individual
    7 years ago

    I thoguht i had replied. I have an updated gateway but dont see PBIEgwService running if i search for 2services2 look down the list.

     

    What is driving me nuts is the things runs fine several times then just times out. Then i run it manaully fine.  i have 6 models refreshing and some run and others time out. There is just no pattern and really getting annoying.  so I know there is no error in them odel or data. What does "Timeout" actually mean as very unhelpful message?

     

    Thnaks for any assitance

     

    Mike