problem with iOS - PowerBI Report Server on-premise

[jcgomez0723]

Hello everybody,

I want to share my problem with all of you. Past year we implemented SQL Server 2016 with SSRS and upload many Mobile Reports. All of them work fine with any device, android, iOS, tablets and PCs. Since last december we installed SQL Server 2017 and PowerBi Report Server and migrate all Reports (we do that restoring the 2016 ReportServer Backup, restore it on SQL Server 2017 and configure PBI SSRS with this database), all seems to work fine, but when we release it on production, users with iOS (PBI app) began to report that reports stay loading. We did many test, all works fine with Android (PBI App), Chrome, PCs, IE, M. Edge, but with iOS only works reports builded on Power BI and Mobile Reports with static datasources (in this case excel files), I mean, Mobile Reports with SSAS or SQL datasources that require an authentication didn´t work.

Thank you for help us!

[v-yulgu-msft]

Hi @jcgomez0723,

It looks like a compatibility problem. I cannot exactly say it's a problem on PBI Report Server side or on Mobile app side.

@ganga-2016-MSFT  @mgmeyerdo you have any comment? Appreciate for your help.

Best regards,

Yuliana Gu

[ganga-2016-MSFT]

Hello, It looks like an issue with the iOS Power BI app to render the migrated reports, it would be great if you can open a support ticket with CSS we could do further troubleshooting. 

[jcgomez0723]

Thanks for the response, sure I'll open a ticket. The last discard I did, was disable double hope by migrating datasources (databases and tabular models) on the same server and conserving the same SPNs, but the result is the same.

Regards!