failed to schedule update (cache) powerbi reports server

[renan_wbordigno]

Hello, I have a problem related to updating data in the cache of powerbi reports, it is stuck and to get back to work the update of the cache only if the pwbi reports server is restarted.

Connections related to these schedulers, if testing via ODBC, are working.

Has anyone gone through this or have any tips on how to analyze these problems?

[renan_wbordigno]

The update starts, but does not complete, and the screen is in an eternal loop loading (stuck).

This process does not work again after a while, and it is necessary to restart the powerbi reports service to get the schedulers working again.

[v-xiaoyan-msft]

Hi @renan_wbordigno ,

It is difficult to give a suitable conclusion based on the available information.

During your refresh, does your Power BI Reporting Server stay stuck and the refresh never starts or does it start refreshing after a long time of being stuck?

The following are the more common issues you will hit when trying to schedule refresh for a report.

Troubleshoot scheduled refresh in Power BI Report Server 

Best Regards,
Community Support Team _ Caitlyn

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