Visuals working in desktop but not in service

[SrishtiPawar]

Hi,

We have a 5x5 matrix view report which is not rendering in Power BI service after recent refresh(working fine till yesterday). Intrestingly, when I download and open it on PBI desktop it works perfectly fine. Also, few of the developers as facing this issue while rest of the others can see the visuals as expected on power bi service.

Has anyone faced this issue? any help on this is appreciated.

Thanks.

[v-aatheeque]

Hi @SrishtiPawar 

Have you had a chance to look through the responses shared earlier? If anything is still unclear, we’ll be happy to provide additional support.

[v-aatheeque]

Hi @SrishtiPawar 
We wanted to follow up to check if you’ve had an opportunity to review the previous responses. If you require further assistance, please don’t hesitate to let us know.

[lbendlin]

You posted this in the Report Server section.  Please confirm if this is cloud or on-prem.

[Olufemi7 · Accepted solution]

Hello @SrishtiPawar,

1. Browser/Cache: Clear cache or try incognito mode.

2. Permissions/RLS: Ensure affected users have proper access to the dataset.

3. Dataset Refresh & Credentials: Confirm refresh completed successfully and credentials are valid.

4. Visual Complexity: Simplify matrix/conditional formatting if large visuals fail.

5. Republish: Save PBIX locally and overwrite the dataset in the workspace.

6. Service Status: Check Power BI Service for outages.

Reference: Troubleshoot Visualizations in Power BI – Microsoft Docs