Forum Discussion

emuraoka's avatar
emuraoka
Frequent Visitor
6 years ago
Solved

Using the filter pane when a PBIRS report is still loading breaks it (blanks the report page)

Hi, 

We are facing a weird problem with our reports deployed in PBIRS. When loading the report if you try to use the filters on the filter pane, before the report is fully loaded, the whole report turns blank and a page refresh is required (or reopen the report).

Same thing doesn't happen on Power BI Service only on PBIRS.

Anyone having/noticed this issue?

Thanks, 

Eduardo

 

filter pane
Filters
PBIRS
  • emuraoka's avatar
    emuraoka
    6 years ago

    Hi d_gosbell,

     

    Sorry for the late reply. I was trying to gather more info and see if I could find/get any logging on the problem.

    We just installed the latest update(September 2019) for report server and it looks like it fixed the problem.

     

    Thanks for your help.

     

    Cheers,

     

    Eduardo

5 Replies

  • emuraoka's avatar
    emuraoka
    Frequent Visitor
    6 years ago

    Please let me know if more details and/or clarification is required. 

    • d_gosbell's avatar
      d_gosbell
      Super User
      6 years ago

      I'm assuming by the date of your post that you are talking about the "black" filters pane on the right hand side of the May 2019 Portal - is this correct?

       

      I just tried this and was not able to reproduce this issue.

       

      Are you able to share a screenshot of what you are doing? Maybe I was not reproducing exactly the same situation.

      • emuraoka's avatar
        emuraoka
        Frequent Visitor
        6 years ago

        Yes, that's correct, the black filters pane on the right hand side is the one that I'm talking about.

         

        Here are 2 screenshots of when I'm hitting the filter:

         and after:

        The report takes around 5 secs to fully load, and the problem does not happen when is fully loaded.

        Users that use this report on a daily base, don't wanna wait untill is fully loaded, because they didn't have to when the report was in Power BI Service.

         

        Thanks for your help and please let me know if you need more info or maybe a screen captured video of the problem.

         

        Cheers,

         

        Eduardo