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Anonymous's avatar
Anonymous
Not applicable
4 years ago

Users are getting authentication prompt then Error 401 when using edge with work server

We have tried with a few different users and all have the same repeated prompts for credentials. I have tried all combinations with/without UPN or DOMAIN etc and just get repeated prompt, clicking ca...
authentication
error 401
PowerBI Work Server
Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hi Icey,

 

Ok so I bit the bullet and took a snapshot of the server and DB backups prior. I am now on Jan2022 version. Unfortunately the issue persists and only with Edge. I have tried from multiple machines INCLUDING clearing all cookies and resetting edge to defaults but still get repeatedly prompted for authentication and eventually a 401 error. Any other ideas? Specifically, which logs should I check out? I have them ordered by date/time stamp and the latest ones dont show login errors...

 

At least so far we are on a newer version 🙂

Icey's avatar
Icey
Icon for Community Support rankCommunity Support
4 years ago

Hi Anonymous ,

 

You can check the log file named "RSPortal_xxx.log".

 

And you can also catch the browser trace with F12->Network. For detailed steps, please check: Collect a browser trace.

 

Note: For your data security, please don't share your logs here directly.

 

 

Best Regards,

Icey

 

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