Specific user is unable to access Power BI dashboard

[Prash_VF3]

Team,

Here is my problem statement - Created a dashboard, added users and its working perfectly fine. However, couple of users are unable access it as I am as admin unable to add them to the users list who have access to that dashboard.

Those specific users have Power BI licence allocated to their account. Other users with same email domain its all working fine and I am able to add them as well to the list.

And strange thing is they are able to access other dashboard. 

When trying to add those specific users - receiving below error message :-

Activity ID: 799b41df-2583-448e-8035-47166a821f62
Request ID: a9658d5b-d79a-e032-c6e0-f99785055cbf
Correlation ID: 2adfd64d-d9b3-59b9-08b6-ac2691509de1
Time: Wed Apr 29 2026 10:14:46 GMT+0100 (British Summer Time)
Service version: 13.0.28233.47
Client version: 2604.3.28959-train
Cluster URI: https://wabi-north-europe-i-primary-redirect.analysis.windows.net/

[V-yubandi-msft]

Hi @Prash_VF3 ,

Could you let us know if your issue has been resolved or if you need any more information. We're here to help if you need further assistance.

Thank you.

[V-yubandi-msft]

Hi @Prash_VF3 ,

If you have a moment, please review the responses shared by @SharmilaBrisca , as they’ve highlighted the key points clearly. Let us know if you need any additional details from our side.

Also, could you please confirm whether this is occurring in Power BI Desktop or Report Server, as mentioned @lbendlin  earlier

Thank you all for your valuable support.

Regards,
Yugandhar

[lbendlin]

Please clarify your terminology.  Is this Report Server or Power BI Service?  Workspace  level access or app access?  When you say "Dashboard"  do you mean Report ?

[SharmilaBrisca]

Hi @Prash_VF3 ,

Please check the below :

• Verify if the workspace access is controlled via a security group and add the users in Microsoft Entra ID
• Check dataset permissions and ensure users have required access (Read/Build)
  

In Microsoft Power BI Service, access is controlled at multiple layers, not just dashboard level:

1. Workspace access
2. Dataset permissions
3. RLS (Row-Level Security)
4. Build permission
5. Group-based access

 Your issue is almost certainly failing at one of these layers for that specific workspace. Please check in all layers.

Thanks and Regards,

Gaininsights Solutions
Trusted Microsoft Partner - https://gain-insights.com/partnerships/microsoft/

www.gain-insights.com