Forum Discussion
Advocate ISome visualizations not rendering (disappear) in Chrome for Power BI Reporting Services-based report
I am experiencing the same thing but specifically with donut charts when the desktop file is published to the Premium service. The legend and title show but not the actual donut with data. Using the march-18 version of the desktop and March-18 version of premium service.
Have tried the following steps to troubleshoot without success:
1. Remove legend
2. Clear browser cache
3. Format so no visuals are overlapping
I simply cannot get the donut charts to visualize in the premium service
I found that clearing the browser cache in Chrome worked. That cleared up my issue with missing visualizations. If other users are able to view them in Chrome and the problem is isolated to a subset of users (or single user, as in my case), very likely the browser cache needs to be cleared. Along with that, you may need to flush the cache history further back than just 24 hours, as I believe I had to do to clear things up.
Advocate IHere I am again, still with January 2020 Power BI Report server release and, not only does Chrome STILL have issues, but now the NEW Microsoft Edge (also Chrome-based) has issues with rendering Power BI data-driven visuals in the browser. I have confirmed that it is specific to both Chrome and the new Chrome-based Microsoft Edge. You would think that Microsoft would clue into the fact that this is a show-stopper for this browser when it comes to its usefulness as a means of viewing Power BI visuals/reports delivered with Power BI Report Services.
In our company, we now have to let users know that IE 11, which doesn't seem to have any issues, is the most reliable (default/preferred) browser for viewing Power BI reports/visuals running on Power BI Report Service. (Hello Microsoft, are you listening?) While I've had limited success in the past with clearing browser cache in Chrome, I'm finding this is not working always today with either Chrome or the new, Chrome-based Microsoft Edge. I'm often greeted with elements or visuals, during load, being greeted with an unhappy face icon and/or a connection reset message. Being an advanced user, I can deal with problems like this in my own way, but for average users this will result in their thinking the reports are broken, etc. It is a "show-stopper" when it comes to using Microsoft Edge (or Chrome) in lieu of IE 11 for a trustworthy browser interface with Power BI Report Services.
Microsoft, needs to get off the dime and make sure their newer browser works properly with their own in-house software and data solutions. The fact that we have to default to a legacy browser like IE11 in order to reliably view Power BI visuals is hardly what one would expect at this point. I posted this Chrome-based issue a long time ago (April 2018). Fast forward to two years later and it is apparent that Microsoft is deaf when it comes to responsiveness, per this matter. With their new Chrome-based Edge browser, they've now succeeded in replicating these infamous issues into their own product -- still unresolved, still a problem.