Forum Discussion

FCrespo85's avatar
FCrespo85
Frequent Visitor
7 years ago
Solved

Report Usage Metrics not update

Hi , Some of the reports using Report Usage Metrics do not seem to be updated.   We use this data, can someone tell me what happens?   Thank you so much
usage metrics
  • anna_k_kisiel's avatar
    anna_k_kisiel
    7 years ago

    Hi FCrespo85 

    I am not sure if I get your point..
    It is not the first time that there is an issue with usage metrics on MS side. I hope that when the ussue is fixed - data will be recovered. I had a problem with usage metrics few weeks ago, after it was fixed, lot of data was recovered.

ChristianRHouen's avatar
ChristianRHouen
Helper III
6 years ago

Any news on this issue? 

Usage metrics for some of my reports are working fine, but others show nothing at all. Even when i export to Excel

  • anna_k_kisiel's avatar
    anna_k_kisiel
    Regular Visitor
    6 years ago

    My ticket was closed, but issue is not fixed. They said, that they are working on it, but can't say any ETA.

     

    Problem exists for v2 workspaces only.

     

    First, stop using default version of usage metrics. Make your own copy of this report and remove 'Report GUID' field from report filter. The same report can have more than one report GUID (I don't know why).

     

    In 'my usage metrics report' (without Report GUID in report filter) - right now I see data for 'content packs' (v2 workspaces), but the same data is showed for 'sharing' - so it means I have double data in terms of number of views.

     

    Example:

    User reviewed report via app - > In usage metrics I see two records: 1 view for 'content pack', 1 view for 'sharing' (2 views instead of 1)

    • chein's avatar
      chein
      Frequent Visitor
      6 years ago

      Hi,

       

      I know this thread is old but I´m experiencing the same problem.

       

      For one of my reports, the usage metrics report doesn´t updated sind April 15th.

       

      Did anybody have this problem ind the last time an knows how to fix it?

       

      Thanks and kind regards

      Chris