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FCrespo85's avatar
FCrespo85
Frequent Visitor
7 years ago
Solved

Report Usage Metrics not update

Hi , Some of the reports using Report Usage Metrics do not seem to be updated.   We use this data, can someone tell me what happens?   Thank you so much
usage metrics
  • anna_k_kisiel's avatar
    anna_k_kisiel
    7 years ago

    Hi FCrespo85 

    I am not sure if I get your point..
    It is not the first time that there is an issue with usage metrics on MS side. I hope that when the ussue is fixed - data will be recovered. I had a problem with usage metrics few weeks ago, after it was fixed, lot of data was recovered.

FCrespo85's avatar
FCrespo85
Frequent Visitor
7 years ago

how can you recover the days before day 25?

 

Thank you

  • anna_k_kisiel's avatar
    anna_k_kisiel
    Regular Visitor
    7 years ago

    Hi FCrespo85 

    I am not sure if I get your point..
    It is not the first time that there is an issue with usage metrics on MS side. I hope that when the ussue is fixed - data will be recovered. I had a problem with usage metrics few weeks ago, after it was fixed, lot of data was recovered.

    • trinquand's avatar
      trinquand
      Regular Visitor
      6 years ago

      Hello 

      We have the same issue  but I didn't found your solutin 

      Could you please give us the solution ?

      Thanks in advance

      Nicolas  

       

      • chein's avatar
        chein
        Frequent Visitor
        6 years ago

        Hi,

         

        I couldn´t do anything about it. But after some time, the report started updating again.

         

        The time it didn´t update was about a period of two weeks.

         

        best

        chris