Power bi gateway offline

[NIRU]

I want to know in global power bi pro license got disability of schedule refreshes of dataset by using data gateway since the data gateway I used in pro workspace showing as offline since very recently 

[Shahid12523]

Your Power BI Pro license does not disable scheduled refresh. The issue is that your on-premises data gateway is offline, which stops refreshes.

Quick fixes:

Check that the gateway service is running on the server.

Ensure network/firewall allows gateway to connect to Power BI service.

Update gateway to the latest version.

Verify gateway login credentials and dataset credentials in Power BI.

Restart the gateway service and test a manual refresh.

The problem is connectivity/configuration, not your Pro license.

[v-agajavelly]

Hi @NIRU ,

Just checking in one last time haven’t seen you back in a while. As per the Microsoft Fabric Community Forum guidelines, we’ll go ahead and close this thread for now. If your issue has already been resolved, that’s great to hear.

But if you still need help down or anything else feel free to create a new post anytime. The community is always here to support you.

Regards,
Akhil.

[v-agajavelly]

Hi @NIRU ,

Just wanted to touch base were you able to try out the steps we discussed earlier? Any luck getting the gateway back up and running? If it’s still giving you trouble, feel free to share where things are getting stuck happy to take another look with you.

Regards,
Akhil.

[v-agajavelly]

Hey @NIRU ,

Just checking in were you able to go through the steps shared earlier? Let us know if the gateway is back online or if you're still hitting any issues. Happy to help troubleshoot further if needed.

Regards,
Akhil.

[v-agajavelly · Accepted solution]

Hi @NIRU ,

Thanks for raising this.

Thank You @hackcrr  for your time and solution. Yes, the super user’s response and the Microsoft documents are correct and relevant to your question.

In Power BI Pro workspaces, scheduled refresh is supported via an on-premises data gateway, provided the gateway is online and properly configured. If you're seeing your gateway status as offline, then scheduled refreshes will not work until it is back online.

 Please follow the guidance shared in the links.

• Ensure your gateway is running on the machine where it's installed.
• Make sure the machine is connected to the internet and the gateway service is running (check via Task Manager or Services).
• If necessary, restart the gateway service or reinstall the gateway.

 Official Docs.
Configure scheduled refresh - Power BI | Microsoft Learn
Add or remove a gateway data source - Power BI | Microsoft Learn

Let us know if you're still facing issues after checking the above. Thanks again to the super user for sharing the right direction.

________________________________________________________________________________________________________________________
If this response helps, consider marking it as “Accept as solution” and giving a “kudos” to assist other community members.

Regards,
Akhil.

[hackcrr]

Hi, @NIRU 

If no gateway is available, you'll see Gateway connection disabled. You should check your gateway connection and keep it online.

Configure scheduled refresh - Power BI | Microsoft Learn

Add or remove a gateway data source - Power BI | Microsoft Learn