Forum Discussion
Power BI - Data Gateway Installation Issue
- Hello, thank you for following up. I was able to successfully install the Oracle and ODP.NET drivers, and I can now establish a connection and use the Data Gateway. Thank you for your support throughout this process!
Hi RPBI1
Thank you for contacting the Microsoft Fabric community forum.
When installing or registering the on-premises data gateway, you must sign in using a valid Microsoft Entra ID (Azure AD) work or school account.Thank you for contacting the Microsoft Fabric community forum.
A service principal (non-interactive identity) cannot be used for the initial gateway registration, as the setup requires interactive authentication. However, a service account (regular user account) can be used as long as it can sign in interactively.
Based on the screenshot, since the issue occurs during sign-in, it may not be related to the account type alone. The gateway sign-in experience uses the Microsoft Edge WebView2 runtime, so authentication issues can sometimes be related to cached credentials or local environment configuration.
You can try the following checks:
Ensure you are using a valid work/school (Entra ID) account (not a personal Microsoft account).
Try signing in using an InPrivate window or a different Windows user profile.
Clear cached credentials (Credential Manager / browser cache).
Ensure the Microsoft Edge WebView2 runtime is installed and up to date.
Check for network or proxy restrictions that may block authentication endpoints.
After the gateway is successfully installed, service principals can be used in supported Power BI/Fabric automation scenarios through Power BI Service or REST APIs.
References:
Install an on-premises data gateway
Troubleshoot Power BI gateway (personal mode)
Solved: Configuring an On-Premises Data Gateway Using a Se... - Microsoft Fabric Community
I hope this clarifies the situation. If I’ve misunderstood any part of your situation, please let us know.
Regards,
Microsoft Fabric Community Support Team.