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Regular Visitor

PBIRS Could not load folder contents



I installed PBIRS, configured it, and it works, but not correctly. When I go to localhost/reports it is ok, and I can se site, etc. But when i try to go to this site (IPadress/reports) from another PC, this site shown, but i get comunicate: "You are not allowed to view this folder". As i gues, this is becouse it doesn't have permissions but I don't know how to give it on this PC/account.


I saw some posts, like this one for example but when i go to site settings -> security, only thing I can do ist to edit permissions for administator and add new user, but when I try to do it, I see: "The user or group name 'user3' is not recognized."


Thanks for any help,

Have a nice day 🙂

New Member


I have specific blog/article on this issue. You can visit this below site for more info aand troubleshooting! 

Regular Visitor

I recently upgraded to Power BI September 2023 and encountered the same problem.   All of our end-users are unable to view any reports they previously had access to.  Granting them elivated permissions or creating admin accounts is not an option.  I noticed this ticket was reported a few years ago and yet still no resolution.  

New Member

This is a permission issue on the folder. In this case home folder. Log into the PowerBI Server as Admin and assign your new user browser permission on the home folder. That's it!


Let me know if that solves your issue 😊

Community Support
Community Support

Hi @Xax,


1. Please use the same URL IPadress/reports on the server with admin permission, check if you can access the web portal. 

2. When granting a user/group permission to access report server, please enter a Windows domain user or group account in this format: <domain>\<account>. For more information, see:


Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks for Your help @v-qiuyu-msft,


I tried to make user as WORKGROUP\<name> (i found my domain is WORKGROUP, but I'm not 100% sure it is it) and it still doesn't work.

But I made group named "Users" and I don't know why, but it works. I gave that group permissions and now I can login and see reports from other PC in my localgroup.

So, it helps in 50% for me, but I probably missunderstood something and if it is true I'd be glad if You correct me.

Not applicable



I migrated my SQL report to Power BI report server and as I tried to open if from reports link, I encountered the same error "Could not load folder contents". Though I can access reportserver as expected. I also did the same of what you did (BUILTIN/Users) and still I encounter the same. Any thoughts?

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