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abcymbron
Frequent Visitor

PBI Report Server and Synoptic Panel

Hi,

 

I have a PBI dashboard that uses the custom visual Synoptic Panel by OKViz. When I have the report open in Power BI Desktop, the visual works perfectly. When I save the dashboard on the report server, all the elements that use this custom visual are blank.

2 ACCEPTED SOLUTIONS

Hi @abcymbron 

 

I ran the following test again. I used an SVG image of a European map and an SVG image that was not a map. Both were displayed normally.

 

Since this is a custom visual, please report the issue to the relevant support team so that they can help fix it.

vxuxinyimsft_0-1729152848378.png

 

The following is my test process for reference. You may try changing the image to check if it is a problem with a specific image.

 

My sample:

vxuxinyimsft_0-1729151346764.png

 

The map SVG image uses the Map field column in the data, and the other SVG image uses the local image.

vxuxinyimsft_1-1729151732204.png

 

vxuxinyimsft_2-1729151877487.png

 

In Report Server:

vxuxinyimsft_3-1729151971421.png

 

vxuxinyimsft_4-1729152031748.png

 

Best Regards,
Yulia Xu

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Hi!

 

I concluded that the problem was related with the browser. In Google Chrome the visual wouldn't load, but in any other browser the visual works as expected.

View solution in original post

6 REPLIES 6
v-xuxinyi-msft
Community Support
Community Support

Hi @abcymbron 

 

Thanks for the reply from lbendlin .

 

Through my testing, I used Synoptic Panel Sample and then saved it to Power BI Report Server, and everything displays correctly.

 

My Version:

vxuxinyimsft_2-1728613020262.png

 

I found a post with a similar issue to yours, which indicates that the issue was fixed in the 11/2/2023 release, so if you're using a version earlier than that, might you consider updating the version and trying again?

vxuxinyimsft_3-1728613215039.png

 

Solved: PBI Report Server (September 2023) and Synoptic Pa... - Microsoft Fabric Community

Change log for Power BI Report Server - Power BI | Microsoft Learn

 

Below is my testing.

vxuxinyimsft_0-1728612078100.png

 

vxuxinyimsft_1-1728612133146.png

 

Best Regards,
Yulia Xu

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-xuxinyi-msft ,

 

I updated both the report server and the power bi desktop to the september 2024 version yesterday. On the desktop, I created a test file, and it looks like this:

 

abcymbron_0-1728640532488.png

 

When I save it to the report server, it looks like this:

abcymbron_1-1728640568045.png

Based on this, I don't think that the problem is the same... Thanks for the help!

Hi @abcymbron 

 

I ran the following test again. I used an SVG image of a European map and an SVG image that was not a map. Both were displayed normally.

 

Since this is a custom visual, please report the issue to the relevant support team so that they can help fix it.

vxuxinyimsft_0-1729152848378.png

 

The following is my test process for reference. You may try changing the image to check if it is a problem with a specific image.

 

My sample:

vxuxinyimsft_0-1729151346764.png

 

The map SVG image uses the Map field column in the data, and the other SVG image uses the local image.

vxuxinyimsft_1-1729151732204.png

 

vxuxinyimsft_2-1729151877487.png

 

In Report Server:

vxuxinyimsft_3-1729151971421.png

 

vxuxinyimsft_4-1729152031748.png

 

Best Regards,
Yulia Xu

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi!

 

I concluded that the problem was related with the browser. In Google Chrome the visual wouldn't load, but in any other browser the visual works as expected.

Hi @abcymbron 

 

Glad to know you've solved your problem! Thanks for sharing. 

 

Best Regards,
Yulia Xu

lbendlin
Super User
Super User

Allegedly only the Key Influencers visual is explicitly not supported

 

Compare Power BI Report Server and the Power BI service - Power BI | Microsoft Learn

 

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

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