PBI Report Server and Synoptic Panel

[abcymbron]

Hi,

I have a PBI dashboard that uses the custom visual Synoptic Panel by OKViz. When I have the report open in Power BI Desktop, the visual works perfectly. When I save the dashboard on the report server, all the elements that use this custom visual are blank.

[Anonymous · Accepted solution]

Hi @abcymbron 

I ran the following test again. I used an SVG image of a European map and an SVG image that was not a map. Both were displayed normally.

Since this is a custom visual, please report the issue to the relevant support team so that they can help fix it.

The following is my test process for reference. You may try changing the image to check if it is a problem with a specific image.

My sample:

The map SVG image uses the Map field column in the data, and the other SVG image uses the local image.

In Report Server:

Best Regards,
Yulia Xu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @abcymbron 

Thanks for the reply from lbendlin .

Through my testing, I used Synoptic Panel Sample and then saved it to Power BI Report Server, and everything displays correctly.

My Version:

I found a post with a similar issue to yours, which indicates that the issue was fixed in the 11/2/2023 release, so if you're using a version earlier than that, might you consider updating the version and trying again?

Solved: PBI Report Server (September 2023) and Synoptic Pa... - Microsoft Fabric Community

Change log for Power BI Report Server - Power BI | Microsoft Learn

Below is my testing.

Best Regards,
Yulia Xu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[abcymbron]

Hi @Anonymous ,

I updated both the report server and the power bi desktop to the september 2024 version yesterday. On the desktop, I created a test file, and it looks like this:

When I save it to the report server, it looks like this:

Based on this, I don't think that the problem is the same... Thanks for the help!

[Anonymous · Accepted solution]

Hi @abcymbron 

I ran the following test again. I used an SVG image of a European map and an SVG image that was not a map. Both were displayed normally.

Since this is a custom visual, please report the issue to the relevant support team so that they can help fix it.

The following is my test process for reference. You may try changing the image to check if it is a problem with a specific image.

My sample:

The map SVG image uses the Map field column in the data, and the other SVG image uses the local image.

In Report Server:

Best Regards,
Yulia Xu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[abcymbron · Accepted solution]

Hi!

I concluded that the problem was related with the browser. In Google Chrome the visual wouldn't load, but in any other browser the visual works as expected.

[Anonymous]

Hi @abcymbron 

Glad to know you've solved your problem! Thanks for sharing. 

Best Regards,
Yulia Xu

[lbendlin]

Allegedly only the Key Influencers visual is explicitly not supported

Compare Power BI Report Server and the Power BI service - Power BI | Microsoft Learn

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .