On-premises data gateway login issue

[marcohornesby]

Hi,

I have been using the gateway for quite some time now without issues. Today I was unable to login via my Power BI Service email. I noticed a newer version of the gateway was available so I went ahead and upgraded, but I ended with the same issue of not being able to sign in. I have tried every guidance on the internet without luck.

Has anyone experienced this? If so, what worked for you as a solution?

[marcohornesby · Accepted solution]

Four hours after the issue started, I was able to log in. Not sure what made this happen. Worked out of nowhere. 

[lbendlin]

Is your company using a custom proxy?

[Anonymous]

Hi @marcohornesby ,

Have you made any recent changes to your credentials?

Best Regards,

Xianda Tang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.