On-premise Gateway configuration failed

[kumarleau]

Hi Team,

I am trying to configure On premises gateway, But it is failing.

I couldn't understand the error. Please help me on this issue.

Failed to update gateway details. Please try again.
This request operation sent to net.pipe://localhost/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00).  The time allotted to this operation may have been a portion of a longer timeout.  This may be because the service is still processing the operation or because the service was unable to send a reply message.  Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

Server stack trace:
   at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)

Regards,

Kumar

[Anonymous]

Hi,

I can install the Power BI gateway but the configuration fails.

It shows the same timeout error and the sign in window get hanged there.

[kumarleau]

Hi,

I have done like below screen shot also. But no use.

Can any one guide me how to fix this.

Regards,

Kumar

[v-qiuyu-msft]

Hi @kumarleau,

1. Please try to change account as your AD account as suggested here. 

2. Follow v-yuezhe-msft's suggestion to troubleshoot the issue: https://community.powerbi.com/t5/Integrations-with-Files-and/Failed-to-update-gateway-details-Please...

Best Regards,
Qiuyun Yu